pre-arrivals & storage
We do not sell wines we don’t own, plain and simple. Therefore, payment is due on pre-arrival wines at the time of purchase. We are collectors and wine enthusiasts ourselves – all of our wines are transported and stored in temperature-controlled spaces. That said, we will delay the shipment of any and all of our wines if we feel the temperature/season is unsafe. We’d rather that you receive your wine later, and perfect, than sooner and damaged.
While we guarantee the delivery of pre-arrival wines, many of the factors in the delivery are beyond our control. We do the best we can to estimate the expected arrival times of your wine, but we cannot guarantee any specific arrival dates. Please keep in mind, delays can arise unexpectedly. If at any time you feel you need to cancel your pre-arrival order, you may do so, and we will refund you the original purchase price less a 10% cancellation fee.
We are happy to hold your wine, free of charge, from the date of your wine’s arrival until the next shipping season. Since we want to ensure that your wine arrives in perfect condition, we avoid shipping during summer and winter. We have two key shipping seasons, in the spring (from March until June) and in the fall (from September until November.) You can learn more about our shipping seasons here.
Please note however, that we are not a wine storage facility. To keep our prices as sharp as possible, we rely on you to take responsibility for your wine as soon as you can.
If you do not take delivery of your wine in the first available shipping season after your wine arrives, we reserve the right to charge monthly storage fees in the amount of $20 per case, per month. If your wine is sent to our storage, we will charge you a minimum of 4 month's storage upfront. Because we store all orders separately, all orders under a case in size will be charged the full case fee of $20 a month. There is no fee to pull your wine out of storage.
If you have any questions about our storage policies, please do not hesitate to call us at (212) 980-9463.
You will be notified when your shipping season begins. If you do not respond to our notifications of your wine(s) arrival and/or fail to take delivery of your wine during your safe and appropriate shipping season we reserve the right to charge you storage fees, as outlined above. After the second shipping season that your wine is in stock, or one year from the arrival of your wine (whichever comes first), and after at the very least one phone call, you will be given a final email notice. You will have 15 days from the date of this final notice to get in touch with us to make plans for the delivery of your wine. If you fail to do so, we will return all of your wine to our inventory and charge you a 50% restocking fee, as well as deduct any outstanding monthly storage fees from your balance. The remaining sum will be turned into a store credit for you that is valid for any purchase up to six months beyond the final notice. If we have heard nothing from you after these six months, your store credit will be canceled. Please note – you will not hear from us after your final notice! To avoid all of this, please take responsibility for your wine or let us know why you are unable to.
Crush will gladly accept the return of wines and spirits that show defects such as cork taint. Please note that the returned bottle will need to contain wine for us to verify the defect. If the same wine is available, you will be offered a replacement. If the wine is no longer available, you will be issued a store credit. Crush is happy to accept returns of unopened spirits up to 30 days after the date of sale, as long as the original receipt is presented.
Crush does not offer refunds or exchanges on any order delivered internationally. We also do not refund or replace any wines over 10 years of age.
We strongly believe that proper storage is crucial to maintain the quality of wine. Since we are not able to control how wine is stored after it leaves our store, we do not issue refunds or exchanges for unopened wines.